Guest Service Directory
Food Service Opening Times
Breakfast is served:
8am – 10am
A choice of Full Irish and Continental is served in the Restaurant. Breakfast is included in your stay
Costa Coffee is open:
from 9.00am for both sit-in or takeaway
Marconi’s Bistro is open daily from 12pm:
Lunch Service | 12-3pm
Dinner Service | 5-9pm
Drinks & snacks are available during restaurant closure between 3-5pm. Please just speak to one of our team members who will be happy to help.
View the menu online here
Guest Valuables
Any valuables and oversized valuables should be given to reception for safe keeping. Responsibility of all guests’ property will be managed by the Hotel Proprietors Act 1963.
Car Parking
The Car park to the rear of the hotel is charged for £6.00 per 24hours. This carpark is managed by an external company. There is free parking to the front of the hotel on the opposite side of the street including the carparks by the harbour
Church Services
Reception will help provide information on the services and location of churches and places of worship
Credit Cards
We accept the following credit and debit cards: Visa, MasterCard, Visa Debit, American Express, Switch Maestro, Electron, Solo
Credit Facilities
Should you wish to apply for a company account please contact reception. Please allow approximately 21 days for the account to be set up once the application has been approved. Room charges are unavailable. The hotel operates a pay-as-you-go system across all food & beverage outlets.
Conferences
The hotel can cater for functions up to 600 people. To get further information please contact reception or email Sales and Marketing on events@marinehotelballycastle.com
Comments
Should you have any comments or suggestions during your stay with us please speak to the Duty Manager.
Your comments and experiences are important to us and help us to continuously monitor and improve our services and facilities.
Checking Out
Please vacate your room by 11am on the day of departure. This may be extended for a small supplement, subject to availability. Please make your arrangements at reception.
Doctor & Dentist
If a doctor, pharmacist, or dentist is required kindly contact reception or Night porter by dialling 151
Do Not Disturb
Please use the door hanger provided
Emergency Exits
Please refer to the evacuation information on the inside of your bedroom door. In an event of a fire, leave the building as quickly and calmly as possible.
E-mails can be received at the following address reception@marinehotelballycastle.com and marked for the recipients attention
Fire
Our emergency evacuation is available from reception. Please refer to the information on the back of your bedroom door.
A fire alarm test is carried out every Monday morning at 11am.
Florist
The reception team will be pleased to assist you in ordering flowers for both local and international deliveries
Housekeeping
The housekeeping department is at your service to make your stay more comfortable and would be pleased to provide assistance with any requirements. If there is something you have forgotten to bring please let us know and we will try to assist.
Hair & Beauty
Our Reception team will be happy to assist you in making an appointment with a local hairdresser or beautician.
Wireless Internet Access
This service is complimentary for hotel guest throughout the hotel
Please search for MH Wi-Fi | Password: Mar1ne55!
Iron & Board
Please contact reception if this is required and we will have delivered to your room. Dial 151
Keys & Key Cards
You will be issued with your room key and card holder upon check-in. Please keep this card with you at all times.
Lost Property
All lost property is held in a locked stored by the housekeeping department. Please dial 151 for information.
Laundry Service
The hotel does not provide laundry service. There is external companies subject to availability – Ballyvoy Express Laundry. Please call 07414462662
Manager
Should you require the assistance of the manager on duty for any reason during your stay, please dial 151.
Newspapers
Local Newspapers are delivered daily to the hotel and can be found in our Costa Coffee shop each morning. Should you wish to order a morning newspaper please contact reception.
Photocopying
Please enquire at reception. A4 copes are charged at 10p per page.
PILLOWS/BEDDING
Extra bedding and pillows are available please dial 0 for reception
You can also choose a pillow type based on requirements and availability from the following:
Hypo Allergenic Pillow
Special pillows make sure you snooze without a sniffle, this pillow is 100% Cotton, non-allergy,
Firm Support Pillow
Our special manly pillows are for those who have firmer tastes
Postage
1st and 2nd class postage stamps are available for purchase from Reception. All mail which needs to be sent out should be left at the desk before 4pm Monday – Friday. Incoming mail is held at reception for collection.
Porterage
Luggage may be deposited at reception before check-in or after departure. A member of staff can assist with bags if required
Reservations
For further reservations, please contact the front office team. Alternatively reservations can be made by emailing reception@marinehotelballycastle.com where you will be given the best available rates.
Stationary
A full range of stationary is provided in the back of your guest directory. Should you require any additional stationary please contact reception.
Taxi
Our recommended Taxi Company is Marconi’s Cabs 07788450551
Other Taxi companies are:
- Fast Cabs 07746609019
- McGothigans 07707891396
Television
All rooms are equipped with Digital Flat screen TV’s offering Freeview TV Channels
Telephones
To access an outside line please dial 9 followed by the number you wish to call. All calls are charged for the first 30seconds once connection has been made, after that the calls will be charged per Minute.
Local Call/Peak 25p per minute
Local Call/Off Peak 15p per minute
Regional Call/Peak 50p per minute
Regional Call/Off Peak 35p per minute
Mobile Call/Peak 50p per minute
Mobile Call/Off Peak 35p per minute
Europe Call/Peak 50p per minute
Europe Call/Off Peak 35p per minute
USA Call/Peak 55p per minute
USA Call/Off Peak 45p Per minute
Directory Enquiries £1.00 per minute
Internal calls are free of charge should you wish to call another room please dial the room number.
TRAVELLER RESCUE
The following items are available from reception £2.00
Toothbrush & Toothpaste
Razor & Shaving Cream
Fire Evacuation
What to do in an evacuation
ON DISCOVERING A FIRE, RAISE THE ALARM
Stay calm. The alarm can be activated by breaking the glass of any red fire alarm activation point
CLOSE ALL DOORS AND WINDOWS
Do this to prevent spread of smoke and fire. Only do this if it is safe to do so.
EVACUATE ALL OCCUPANTS FROM THE DANGER AREAS
Make sure all occupants of your room are accounted for. If they are in another part of the hotel, leave by the emergency exits and report the situation to the Hotel Fire Warden at the assembly point.
DO NOT ATTEMPT TO FIGHT THE FIRE
DO NOT STOP TO COLLECT LUGGAGE
LEAVE THE BUILDING BY THE NEAREST EMERGENCY EXIT
DO NOT USE THE LIFTS OR RETURN FOR PERSONAL BELONGINGS
ON LEAVING THE HOTEL FO STRAIGHT FROM YOUR EMERGENCY EXIT TO THE ASSEMBLY POINT FOR GUEST AT THE GUEST CAR PARK TO THE REAR OF THE BUILDING OR THE LAWNED AREA ON THE SEAFRONT AND THE FRONT OF THE HOTEL
The quickest route to the assembly point from your emergency exit is clearly indicated on the emergency evacuation procedures displayed on the back of your door.
Worldwide Dialing Codes
If you require any assistance please do not hesitate to contact reception
| Country | Code | Time Difference to GMT |
| Australia | 0061 | 7 to 11 hours earlier |
| Austria | 0043 | 1 hour later |
| Belgium | 0032 | 1 hour later |
| Bermuda | 0044 1 | 4 hours later |
| Brazil | 0055 | 3 to 5 hours earlier |
| Brunei | 00673 | 7 hours later |
| Canada | 001 | 9 hours earlier |
| Chili | 0056 | 4 hours earlier |
| China | 0086 | 7 hours earlier |
| Denmark | 0045 | 1 hour later |
| Egypt | 0020 | 1 hours later |
| Finland | 00358 | 2 hour later |
| France | 0033 | 1 hour later |
| Germany | 0049 | 1 hour later |
| Gilbralter | 0035 | 1 hour later |
| Greece | 0030 | 2 hours later |
| Hong Kong | 0085 2 | 7 hours later |
| India | 0091 | 4 hours later |
| Ireland | 00353 | No time difference |
| Indondesia | 0062 | 7 hours later |
| Pakistan | 0092 | 4 hours later |
| Philippines | 0063 | 7 hours later |
| Portugal | 00351 | 1 hour later |
| Russia | 007 | 3 hours later |
| Saudi Arabia | 00966 | 2 hours later |
| Singapore | 0065 | 7 hours later |
| USA | 001 | 5 to 10 hours difference |
Wake Up Call
To arrange a morning wake up call, please dial 151 to speak to reception or night porter
Marine Hotel Policies
SMOKING & DRUGS POLICY
The Marine Hotel operates a Strict No Smoking Policy in all of the bedrooms including those with balconies. There are designated smoking areas outside the front doors of the hotel.
This policy includes e-cigarettes as these also set of the alarm system. Our Policy is to enforce a £150.00 fine to any guests who smoke in their bedrooms or in areas which are not designated smoking areas. This charge is for the deep cleaning of the bedrooms.
Any guest found with illegal substances will be subjected to removal from the premises with the relevant authorities contacted.
NOISE/DISTURBANCE POLICY
Parties in guest rooms are strongly prohibited. Noise is expected to be kept at a minimum at all times, as the hotel has an obligation to provide our guests with a quiet and comfortable stay, and will not tolerate actions that will produce otherwise. We ask that non registered guests curtail their visits to guest rooms by 10pm. The hotel reserves the right to evict as well as charge a noise disturbance fee.
LOST & FOUND POLICY
All items found in the hotel’s guest rooms and common areas are logged and stored in our Lost & Found Department for two months. If any of your belongings has been lost or forgotten during your stay or visit, please call the hotel directly. In order to properly identify an item, you must provide a complete description, including the date and area where the item was left. The hotel does not bear responsibility for any lost or forgotten items and cannot guarantee that items will be found. The hotel does not provide any compensation for lost or forgotten items under any circumstances. Postage of any found item will be at the expense of the owner. The hotel does not take responsibility for any loss or damage caused during mailing. If you have someone pick up an item for you, please provide us with their name and ensure that they have valid photo identification. The hotel will not release any item without valid photo identification.
PET POLICY
A guest room can accommodate a maximum of two pets which cannot be left unattended in guest rooms. Pets must be on leashes when using the ground floor area of the Hotel and must be accompanied by owners at all times.
The hotel reserves the right to charge for excessive cleaning or repairs for damage caused by a pet. If damage is found after checkout, the credit card on file will be charged accordingly. The hotel reserves the right to charge the credit card on file to compensate guests who are disturbed by pet noises.