Guest Service Directory

To speak to the front desk team, dial 0 from your room. Available 24/7

Food Service Opening Times
Breakfast is served:
8am – 10am
A choice of Full Irish and Continental is served in the Restaurant. Breakfast is included in your stay

Costa Coffee is open:
from 9.00am for both sit-in or takeaway

Marconi’s Bistro is open daily from 12pm:
Lunch Service | 12-3pm
Dinner Service | 5-9pm
Drinks & snacks are available during restaurant closure between 3-5pm. Please just speak to one of our team members who will be happy to help.
View the menu online here

Guest Valuables
Any valuables and oversized valuables should be given to reception for safe keeping.  Responsibility of all guests’ property will be managed by the Hotel Proprietors Act 1963.

Car Parking
The hotel has a carpark to the rear of the building and is £6.00 per 24hours. There is free parking to the front of the hotel on the opposite side of the street including the carparks by the harbour.

Church Services
Reception will help provide information on the services and location of churches and places of worship

           Credit Cards        
We accept the following credit and debit cards: Visa, MasterCard, Visa Debit, American Express, Switch Maestro, Electron, Solo

Credit Facilities: Room Charges
Should you wish to make charges to your room during your stay, your credit/debit card details will be required. Please contact reception on 151.

Conferences
The hotel can cater for functions of up to 600 people.  To get further information please contact reception or email Sales and Marketing on events@marinehotelballycastle.com

Comments
Should you have any comments or suggestions during your stay with us please speak to the Duty Manager.
Your comments and experiences are important to us and help us to continuously monitor and improve our services and facilities.

Checking Out
Please vacate your room by 11am on the day of departure.  This may be extended for a small supplement, subject to availability.  Please make your arrangements at reception.

Doctor & Dentist
If a doctor, pharmacist, or dentist is required kindly contact reception or Night porter by dialling 0

Do Not Disturb
Please use the door hanger provided

Emergency Exits
Please refer to the evacuation information on the inside of your bedroom door.  In an event of a fire, leave the building as quickly and calmly as possible.

Email
E-mails can be received at the following address reception@marinehotelballycastle.com and marked for the recipients attention

Fire
Please refer to the information on the back of your bedroom door.
There is an evac chairs available on both floors (outside the lift) to assist wheelchair users in the unlikely event of an evacuation. 

Florist
The reception team will be pleased to assist you in ordering flowers for both local and international deliveries

Free to join guest activities
Click here to find out about free to join guest activities during your stay

Housekeeping
The housekeeping department is at your service to make your stay more comfortable and would be pleased to provide assistance with any requirements.  If there is something you have forgotten to bring please let us know and we will try to assist as best we can. Please dial 0

Hair & Beauty
Our Reception team will be happy to assist you in making an appointment with a local hairdresser or beautician.

Wireless Internet Access
This service is complimentary.
To connect, please search for MH Wi-Fi | Password: ForeverSurfing

Iron & Board
Please contact reception if this is required and we will have an iron and ironing board delivered to your room. Dial 0

Keys & Key Cards
You will be issued with your room key and card holder upon check-in.  Please keep this card with you at all times.

Lost Property
All lost property is held in a locked stored by the housekeeping department.  Please dial 0 for information.

Laundry Service
The hotel does not provide laundry service. There is external companies subject to availability – Ballyvoy Express Laundry. Please call 07414462662

Manager
Should you require the assistance of the manager on duty for any reason during your stay, please dial 0.

Newspapers
Local Newspapers are delivered daily to the hotel and can be found in our Costa Coffee shop each morning.  Should you wish to order a morning newspaper please contact reception.

Photocopying
Please enquire at reception. A4 copes are charged at 10p per page.

        Pillows/Bedding       
Extra bedding and pillows are available please dial 0 for reception

Porterage
Luggage may be deposited at reception before check-in or after departure. A member of staff can assist with bags if required

Reservations
For further reservations, please contact the front office team.  Alternatively reservations can be made by emailing reception@marinehotelballycastle.com  where you will be given the best available rates.

Room Service
There are room service menus available in your room. To place an order, please dial 0. 

Sustainability
We have a commitment to sustainability and are encouraging our guests and customers to do so to. To find out more about our sustainable practices and policy, please visit marinehotelballycastle.com/sustainable

Taxi
To arrange a taxi, please ask reception for assistance by dialing 0

Television
All rooms are equipped with Digital Flat screen TV’s offering Freeview TV Channels

Toiletries
Additional toiletries are available from reception.

Fire Evacuation
What to do in an evacuation

ON DISCOVERING A FIRE, RAISE THE ALARM
Stay calm.  The alarm can be activated by breaking the glass of any red fire alarm activation point

CLOSE ALL DOORS AND WINDOWS
Do this to prevent spread of smoke and fire.  Only do this if it is safe to do so.

EVACUATE ALL OCCUPANTS FROM THE DANGER AREAS
Make sure all occupants of your room are accounted for.  If they are in another part of the hotel, leave by the emergency exits and report the situation to the Hotel Fire Warden at the assembly point.

DO NOT ATTEMPT TO FIGHT THE FIRE 

DO NOT STOP TO COLLECT LUGGAGE

LEAVE THE BUILDING BY THE NEAREST EMERGENCY EXIT

DO NOT USE THE LIFTS OR RETURN FOR PERSONAL BELONGINGS

ON LEAVING THE HOTEL FO STRAIGHT FROM YOUR EMERGENCY EXIT TO THE ASSEMBLY POINT FOR GUEST AT THE GUEST CAR PARK TO THE REAR OF THE BUILDING OR THE LAWNED AREA ON THE SEAFRONT AND THE FRONT OF THE HOTEL

The quickest route to the assembly point from your emergency exit is clearly indicated on the emergency evacuation procedures displayed on the back of your door.

Wake Up Call
To arrange a morning wake up call, please dial 0 to speak to reception or night porter

Water Stations
You can find water stations on the first and second floor in the main hotel. Please feel free to use these at anytime to keep hydrated.

Marine Hotel Policies

Smoking & Substances Policy

The Marine Hotel operates a Strict No Smoking Policy in all of the bedrooms including those with balconies.  There are designated smoking areas outside the front doors of the hotel.

This policy includes e-cigarettes as these also set of the alarm system. Our Policy is to enforce a £100.00 fine to any guests who smoke in their bedrooms or in areas which are not designated smoking areas.  This charge is for the deep cleaning of the bedrooms.

Any guest found with illegal substances will be immediately removed from the premises with the relevant authorities contacted. 

Noise & Disturbances Policy
Parties in guest rooms are strongly prohibited.  Noise is expected to be kept at a minimum at all times, as the hotel has an obligation to provide our guests with a quiet and comfortable stay, and will not tolerate actions that will produce otherwise.  We ask that non registered guests curtail their visits to guest rooms by 10pm.  The hotel reserves the right to evict as well as charge a noise disturbance fee.

Lost & Found Policy
All items found in the hotel’s guest rooms and common areas are logged and stored in our Lost & Found Department for two months. If any of your belongings has been lost or forgotten during your stay or visit, please call the hotel directly. In order to properly identify an item, you must provide a complete description, including the date and area where the item was left. The hotel does not bear responsibility for any lost or forgotten items and cannot guarantee that items will be found. The hotel does not provide any compensation for lost or forgotten items under any circumstances. Postage of any found item will be at the expense of the owner. The hotel does not take responsibility for any loss or damage caused during mailing. If you have someone pick up an item for you, please provide us with their name and ensure that they have valid photo identification. The hotel will not release any item without valid photo identification.

Pet Policy
A guest room can accommodate a maximum of two pets which cannot be left unattended in guest rooms. Pets must be on leashes when using the ground floor area of the Hotel and must be accompanied by owners at all times.

The hotel reserves the right to charge for excessive cleaning or repairs for damage caused by a pet. If damage is found after checkout, the credit card on file will be charged accordingly. The hotel reserves the right to charge the credit card on file to compensate guests who are disturbed by pet noises.