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Privacy policy

GENERAL INFORMATION

This Policy describes how we at Marine Hotel Ballycastle collect and use your personal data when you contact us and/or use our services or our website

We respect your right to privacy and comply with all legislation under the Data Protection Acts 1998, 2002 & 2018.

TYPES OF INFORMATION COLLECTED

When you complete a booking, sign up to our newsletter, consult with our sales team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect.  This information can include:

Name

Address

Email address

IP address

Phone number

Credit card information   

Details including, gender, location, purchase history and other demographic information.

By giving us this information you are consenting to us using, collecting, disclosing, transferring or storing this by the hotel or our 3rd party providers as described in this policy.  In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.

PURPOSES FOR WHICH WE HOLD YOUR INFORMATION

WE WILL USE YOUR PERSONAL INFORMATION SO THAT WE CAN COMMUNICATE WITH YOU AND IN PARTICULAR TO:

Confirm your reservations   

Send you emails relating to your stay    

Respond to your customer service inquiries or requests

Confirm, update and improve customer records         

Confirm Restaurant reservations

Identify and inform you of service which may be of interest to you      

Analyse and develop a relationship with you

COOKIES

Our website uses cookie technology, a cookie is a small data file that stores information by the browser on your computer, at the request of our server.

MARKETING

We like to be able to send you information about special offers, discounts and any other hotel news we may have.  You have the right at any time to stop is from contacting you for marketing purposes and you can unsubscribe by any of the following methods:

Select UNSUBSCRIBE link included in our emails or on our website

Contact our marketing team on reception3@marinehotelballycastle.com

RETENTION OF YOUR PERSONAL INFORMATION

Your personal information is stored for as long as is required to manage hotel bookings for both business and legal purposes or in accordance with applicable laws.  We ensure that all data is disposed of in a safe manner when applicable.  Please note should you choose to unsubscribe from mailing list personal data may still be retained on our database to the extent permitted by law.

HOW WE SHARE INFORMATION

We never sell or make available your personal data to any third party except where it is required in direct relation to your booking.  These party’s include:

Payment processors for secure credit/debit card transactions

Service providers such as booking agents who work with us to help provide our services

Email service providers to send emails pertaining to your booking.  Such providers may send emails of a marketing nature if you have agreed to receive.

Law enforcement or government organisation requesting information in accordance with the law

HOW WE PROTECT YOUR INFORMATION

Your personal data is held on a secure server hosted by our internet provider and is only accessible by a limited number of people.  We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of personal information.  The nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet.  No data transmission over the internet can be guaranteed 100% secure.  However, we will take all reasonable steps (including appropriate technical and organisation measures) to protect your personal data.

ACCESSING YOU PERSONAL INFORMATION

You have the right to see all personal information we hold on you, you can also update or verify any personal data we may hold.  Please contact reception@marinehotelballycastle.com.  Any such data subject requests may be subject to the prescribed fee.  If you believe there is a breach in the way we handle our data you have the right to complain to the ICO.

THIRD PARTY WEBSITES

Any information, communications or materials you submit to us via a social media platform is done at your own risk without expectation of privacy.  We cannot control the actions of other users of these platforms or the actions of the platforms themselves.  Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

NON-PERSONAL DATA

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website.  This Non-Personal Data comprises information that cannot be used to identify or contact you and can include demographic information which provides IP addresses where they have been anonymised, browser types and other anonymous statistical data to help us gain a better understanding of our visitors.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our Privacy Polcy will be posted on the website so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.  We recommend reviewing this privacy policy so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with Marine Hotel Ballycastle.

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